Delete your account

This page explains how to delete your account for AI TRIDI — the AI TRIDI mobile app and the aitridi.com website (together, the "Platform") — and what happens to your data afterwards. You have one account for both: you can delete it yourself in the mobile app or on aitridi.com, it takes effect immediately, and it is deleted everywhere. You do not need to contact us.

Open the app and sign in, then:

• Go to the Profile tab.
• Scroll to the bottom and tap Delete Account.
• Confirm when asked. Your account and data are removed straight away and you are signed out.

Deletion is immediate and irreversible. There is no email, form or waiting period, and we cannot restore a deleted account.

Sign in at aitridi.com, then:

• Open your dashboard and go to Settings.
• Under Account, choose Delete account.
• Type "delete" to confirm, then choose Delete for good. Your account, your data and your login are removed straight away and you are signed out.

Deletion is immediate and irreversible, as in the app. If you can no longer sign in, email help@aitridi.com from the address the account is registered to and ask us to delete it: we confirm that you own the address, delete the account, and reply to confirm — within 30 days at the latest, and normally within a few working days.

Deleting your account permanently erases:

• Your account and profile: name, email address, phone number, password, profile photo, business name, seller type, country and currency preferences.
• Everything you listed or posted: products, wholesale listings, reels, comments, likes, freelance services, promotions and ads.
• Your marketplace activity: cart, favorites, offers you created, bids you placed, demand requests and responses, and client requests.
• Your settings and integrations: delivery settings and carrier API keys, notification preferences, and your push notification token.
• Your recommendation data: the browsing and interaction events we recorded, and the preference profile built from them.
• The blocks you set and the reports you filed.

• Orders and messages that involve someone else are kept for that person — they are the other party's trading history and receipts. Your details inside them are anonymized: your name is replaced with "Deleted user", and your phone number and delivery address are cleared.
• Reports filed against you are kept as a moderation audit trail so we can act on repeat abuse. They do not carry your contact details.
• If our team took a moderation action on your account, such as a suspension or a change of plan, the internal record of that action keeps your name and email address, so we can act on repeat abuse. Only the AI TRIDI team can see it.
• Crash and diagnostic reports already sent to Sentry carry an anonymized user ID and expire on Sentry's own retention schedule, typically after 90 days.
• Records we are legally required to retain, such as tax and accounting records, for as long as the law requires.

None of what is kept identifies you after deletion, and none of it is used to rebuild your account.

For anything about deletion, your data, or getting a copy of it before you delete, contact us at: help@aitridi.com. Our Privacy Policy sets out everything we collect and how long we keep it.